FAQs

Q: Can I order over the phone?
A: Sure. Our online store is always open. Give us a call toll-free at 1-800-918-9374 to order using your credit card.

Our hours are:
Monday to Friday: 9:00AM - 5:00PM ET
Customer Service
Q: How do I track my order?
A: The easiest way to track your order is by clicking here
Q: Can I return or exchange my purchase?
A: Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns for used merchandise.

Nina Shoes will gladly authorize returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please track your order to file a return request and obtain a return shipping label to use to mail your items back to us. This label is a prepaid shipping label. Please drop off package at your nearest post office.

Returns will be refunded in the original method of payment. Use of coupons will be forfeited from your order. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The easiest way to return your order is visit our Returns Portal. Alternatively, you can phone us at 1-800-918-9374 or email us at [email protected]

Please note: Sale and Flash Sale items are final and may not be returned or exchanged. Prices and promotions vary by brand and can not be combined or interchanged.

Nina Shoes guarantees against manufacturer's defects within 45 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, click on the order status link in the upper right corner of this page. You can also call us at 1-800-918-9374 or email us at [email protected].

Our hours are:
Monday to Friday: 9:00AM - 5:00PM ET
Customer Service

For Exchanges, please visit our Returns Portal. Alternatively, you can call customer service at 1-800-918-9374 or email us at [email protected]
Q: What if I didn't get any confirmation emails from Ninashoes?
A: When your order has been processed, Ninashoes sends a confirmation message to the email address you provided at checkout. It may take up to 24 hours to receive a confirmation email from Ninashoes.

Q: How much does shipping cost?
A: Free FedEx SmartPost is offered on all orders. We offer regular Ground Shipping at $9.95 regardless of number of units. 2nd Day Guaranteed Shipping is $19.95 and Overnight Guaranteed Shipping is $24.95 regardless of number of units.

International Shipping: At the moment, we ship only within the United States and Canada. Shipping costs for orders to all provinces of Canada are calculated at checkout. Taxes & duties - Customers are responsible for Canadian government imposed duty as well as all other taxes and duties incurred. Packages refused will not be refunded or exchanged. Returns - Returns are accepted for international orders. Customers are responsible for all additional duties and/or fees associated with shipping return orders. Find out more about shipping.
Q: How long will it take to receive my order?
A: For SmartPost you will receive your order in 3-10 business days and if you want to expedite by 2-5 business days, we offer regular Ground Shipping. With 2nd day delivery, orders placed before 12pm EST will arrive on the second business day, and overnight orders placed before 12pm EST will arrive on the next business day. Please note that there are additional costs for overnight and 2nd day delivery, and these expedited shipments will only arrive Monday through Friday. Shipping costs are calculated automatically upon checkout, before you finalize your purchase.
Q: Can Ninashoes ship to P.O. Boxes?
A: Yes, only via SmartPost
Q: Can Ninashoes ship internationally?
A: At the moment, we ship only within the United States and Canada.
Q: How can I change or cancel my order?
A: If you would like to change or cancel your order from Ninashoes, please contact our Customer Service department with your request as soon as possible by email at [email protected] or calling us toll-free at 1-800-918-9374. We try to fulfill each order as quickly as possible, so it is essential that you contact us quickly if you would like to request a change or cancellation. Once your order has been shipped, we are unable to make any changes or cancellations.
Q: Don't see a certain style or size you need?
A: If you do not see the style or size you are looking for, please call our toll free number at 1-800-918-9374 or contact us by email at [email protected]. We will gladly help you find your perfect shoe.
Q: Will Ninashoes charge sales tax on my purchase?
A: Yes in California, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Texas, Pennsylvania, Texas, Virginia and Washington.